Customer Testimonials

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Google Sep 20, 2018
 

From service scheduling with Lisa; Service Adviser Mary Sabine; Service Manager Dondi and my favorite Technician Nick Carter, my car is well serviced and taken care of.My experience with service and the above mentioned names has always been outstanding.

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Google Sep 19, 2018
 

excelente atención

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Google Sep 18, 2018
 

Awesome place!! My appointment was right on time. Friendly staff. Very clean! Would highly recommend this place to anyone!

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DealerRater Sep 18, 2018
 

I LOVE my CAR. I LOVE this Dealership. They treat Me and my Car like they LOVE US back! This Dearlershp is what Excellent Sales and Service looks like!!!!! Nailed it!

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Google Sep 15, 2018
 

Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars!No matter what issue brings me to the dealership, I know I will be treated like a member of her family.I am always greeted with a smile, and any and all issues are resolved quickly and efficiently. If it wasn't for Mary, and Dondi Pollera as well, i would have changed dealerships a long time ago.

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DealerRater Sep 14, 2018
 

Mary Sabine is the most professional service advisor Ihave dealt with in my 50 plus years of buying cars! No matter what issue brings me to the dealership, I know I will be treated like a member of her family. I am always greeted with a smile, and any and all issues are resolved quickly and efficiently. If it wasn't for Mary, and Dondi Pollera as well, i would have changed dealerships a long time ago.

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Google Sep 13, 2018
 

I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. We first purchased our new 2017 GLS 550 SUV at Ray Catena in Edison. My first experience with Freehold was after 4 days of owning my brand new vehicle I got a blowout on 1 of my tires and called for roadway assistance and a driver from the Freehold dealer came and changed my tire. I then contacted Freehold and came in to the service department to order a new tire, the same day they installed my new tire and the charge came out to $589.00 and when I sat down with the service advisor, Mary Sabine, she told me that as a courtesy I was not being charged for the tire. 3 months later our car started giving us serious problems, to the point that I was driving around more in a loaner car then I was in my own. Dondi the Service Manager, always made it a priority, to make sure that he did his best to resolve the problem and if he could not he would always find the person or people who could. After 6 months of going back and forth to the dealer and not being able to resolve the problems that the vehicle had, Mercedes ended up giving us a new vehicle, thanks to all the phone calls made by Dondi. This is just a few of my positive experiences with Ray Catena Mercedes Freehold. I can not say enough good things about the dealership itself as well as the people that work there. My husband and I are very happy that we chose a Mercedes vehicle, because they definitely stand by there product.

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DealerRater Sep 13, 2018
 

Just have to write this deserving review. Im not usually a review guy but this is deserved my service advisor mary sabine and her supervisor donde took the extra steps to make my experience go so smooth and professional a big AAAAAtttttttttt for them both

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DealerRater Sep 13, 2018
 

I have always had a excellent experience dealing with sales and service department. Always go above and beyond to satisfy our requests or problems. We first purchased our new 2017 GLS 550 SUV at Ray Catena in Edison. My first experience with Freehold was after 4 days of owning my brand new vehicle I got a blowout on 1 of my tires and called for roadway assistance and a driver from the Freehold dealer came and changed my tire. I then contacted Freehold and came in to the service department to order a new tire, the same day they installed my new tire and the charge came out to $589.00 and when I sat down with the service advisor, Mary Sabine, she told me that as a courtesy I was not being charged for the tire. 3 months later our car started giving us serious problems, to the point that I was driving around more in a loaner car then I was in my own. Dondi the Service Manager, always made it a priority, to make sure that he did his best to resolve the problem and if he could not he would always find the person or people who could. After 6 months of going back and forth to the dealer and not being able to resolve the problems that the vehicle had, Mercedes ended up giving us a new vehicle, thanks to all the phone calls made by Dondi. This is just a few of my positive experiences with Ray Catena Mercedes Freehold. I can not say enough good things about the dealership itself as well as the people that work there. My husband and I are very happy that we chose a Mercedes vehicle, because they definitely stand by there product.

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DealerRater Sep 13, 2018
 

Love my service advisor Mary Sabine and Service Manager Dondi .There is never a time or an issue that they do not go out of their way to help me ! I own Mercedes just for them to take care of my car ! Best service ever ! Thank you .

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